Information IBM Aspera Connect
Installation Aspera Connect
Install IBM Aspera Connect as described on the page "Installation IBM Aspera Connect".
Do you want to know what IBM Aspera Connect exactly does on your computer? View the presentation on the page "How does Aspera Connect work and what does it do?".
You are not able or allowed to download the software
You can use Belastingdienst filetransfer without installating IBM Aspera Connect, review the information on the following page "Use Belastingdienst filetransfer without installing the IBM Aspera Connect plugin".
It is not uncommon for companies to have a policy where employees are not allowed or able to download installation files. Ask for help from your own IT-support. You can refer the IT-specialist to this site for detailed information. If the information on this site is not sufficient to answer all questions, you or the IT-specialist can contact us by sending mail to filetransfer@belastingdienst.nl.
You are not able or allowed to install the software
You can use Belastingdienst filetransfer without installating IBM Aspera Connect, review the information on the following page "Use Belastingdienst filetransfer without installing the IBM Aspera Connect plugin".
Check in this case first if during installation the option "Install just for you (...)" was selected. It is not uncommon that users are not able to install software for all users of the system. Choosing this option you can check if the software will be installed for your account only. Are you still unable to install the software? Ask for help from your own IT-support. You can refer the IT-specialist to this site for detailed information. If the information on this site is not sufficient to answer all questions, you or the IT-specialist can contact us by sending mail to filetransfer@belastingdienst.nl.
Other issues with installation
You can use Belastingdienst filetransfer without installating IBM Aspera Connect, review the information on the following page "Use Belastingdienst filetransfer without installing the IBM Aspera Connect plugin".
Do you have other issues when installing IBM Aspera Connect? Check the possible causes on the IBM technical supportpage named "Connect (No-Plugin Version) Does Not Start or Respond"
Additional Information for your IT-support
- Vendor article: "Where are the logs for IBM Aspera Connect located?".
- Vendor article: "How to install IBM Aspera Connect system-wide on Mac".
- Find information in the technical support documents for "Aspera Connect" on the "IBM Technical Support Site".
- Review the network recommendations to make optimal use of Belastingdienst filetransfer with IBM Aspera Connect on the page "Network recommendations to fully utilize the Belastingdienst filetransfer capabilities".
- Users of Belastingdienst filetransfer do not need a license to use or install IBM Aspera Connect. See the category "license" in the column "Aspera Connect" on the following page "Datasheet IBM Aspera Client Software".
- For all versions of Aspera Connect on MacOS, OSx, Windows or Linux review the "IBM Aspera Connect Documentation" site.